| Nazwa | Customer Care Specialist with Ukrainian |
| Stanowisko | Customer Care Specialist with Ukrainian |
| Branża | Obsługa klienta |
| Miejsce pracy | małopolskie Kraków |
| Rodzaj zatrudnienia | umowa o pracę |
| Opis oferty | YOUR TASKS Manage and resolve customer inquiries via phone and other communication channels in a timely and professional manner. Troubleshoot issues, providing accurate diagnostics and effective solutions. Build and maintain strong, trust‑based relationships with customers. Collaborate closely with internal teams to ensure efficient and successful case resolution. Maintain clear, detailed, and accurate documentation of all customer interactions. Identify recurring issues and contribute to process improvements as well as updates to the knowledge base. Ensure daily tasks are completed on time through effective written and verbal communication. Meet established quality, productivity, and turnaround targets while ensuring high accuracy. Adhere to all internal policies, procedures, and compliance standards to maintain a satisfactory audit score. YOUR PROFILE Advanced level of English and Ukrainian, with excellent written and verbal communication, listening, and comprehension skills. Strong communication and customer service skills. Approximately 2 years of international contact center experience. Proficient in Excel and other Microsoft Office tools. Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions. Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change. WHAT YOU’LL LOVE ABOUT WORKING HERE Well-being culture: medical care with Medicover, private life insurance, and Sports Card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2024" - in the audit our stable and supportive work environment scored 100%! To apply send your CV via link: https://careers.capgemini.com/job/Krak%C3%B3w-Customer-Care-Specialist-with-Ukrainian/1277529201/ For contact: pola.kucharzyk@capgemini.com |
| Nr oferty | 21504 |
| Kontakt | Skontaktuj się z pracodawcą |
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